Frequently Asked Questions
|
1. Where are you located? |
We
are located in Henderson, Nevada! (Outside Las Vegas) Our office hours
are: Monday • Friday 10:00pm to 4:00pm Pacific Time |
| 2. After my order is placed how soon will it ship? | All
orders will ship within 24 to 48 hours after order is placed Monday • Friday |
| 3. What method of shipping is used most often? |
We
ship all orders FED-EX Ground or FED-EX Home Delivery. |
| 4. How can I track my order to know when I will receive it? |
After
your order has been prepared for shipping you will be sent an e-mail
with your tracking number and a link to the FED-EX
or USPS website so that you may follow
your shipment to know just when you can expect it. |
| 5. What is done if an item is received damaged or broken? | Although we take great pride in packing your orders, there may be a time you will receive an item that is in less than perfect condition. All damages must be reported to the carrier within 48 hours for a claim to be filed. Replacement will be sent out to you in approximately 2-3 weeks following a claim filing. If you receive a broken container (Top or Bottom) only the broken piece will be replaced, you will not receive a complete kit.All damage must be reported to Distinct Impressions within 48 hours of receiving product. We are not responsible to replace any broken item if you have had them longer than 48 hours. |
| 6.
How are back orders handled? |
At times we may experience a shortage of items we carry. You will be sent a notice outlining the items that are not in stock. We will ship those items to you as soon as they become available, unless you ask us not to. Charges for back ordered items will not be charged to you until those items are ready to ship. Items totaling $20.00 and under will be canceled and will require a new order to be placed. Shipping will be charged on all backorders. |
| 7.
Do you ship outside the USA? |
Yes, to some areas. Please send us an email with your location prior to placing your order. We will let you know if your locataion is one of our approved areas we will ship too. All international orders will be shipped via USPS Global Priority Mail. |
| 8. Do you have any other websites? | Yes, you may also visit us at www.aplaceforbabies.com |
| 9. Do you accept personal or company checks? |
NO,
in order to keep prices down, we do not accept any personal or company
checks. |
| 10. Do you sell your products wholesale or will you dropship? | Yes, some items we do sell wholesale and will also dropship. Please visit our wholesale information page here for more information. |
| 11. How do I reach you if I have a question? |
We
are available to answer questions via email
24 hours a day. To reach us by phone simply call (702) 554-9999 between
the hours of 10:00am-4:00pm Pacific Time (Nevada) Monday-Friday
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Copyright© 2000- 2008 Baby Kits by Distinct Impressions Henderson, Nevada 89074 U.S.A. All rights reserved |
|
If
you are looking for gift items for infants, newborns and small children we
have many gift items for you to choose from.
What you will find in our store: Baby
Handprint Kits, Baby
Footprint Kits, Puppy
& Kitty Paw Print Kits, Lock
of Hair, First
Lost Tooth,
Quality Baby Accessories, Silver
Giftware, Babysitter
Note Pads and more!
We also carry RUSS Berrie
Curious George Plush, Baby
Banks, Angel Bebe, Baby
Basics Bath, Fantasy
Gifts,
Photo Frames, Stuffed Animals,
Little Prince &
Princess, Bearington
Baby Collection, Expressions
Pacifiers, MediBag,
Bear View
& Friends, Baby
BriefCase, Adiri Natural Nurser
and Daddy's
Diaper Dootie Tool Belt.
Please
take a look around, we are certain you will find just what you have been searching
for.
We are located in Southern Nevada and ship to most places within 24 hours
Monday- Thursday
If you experience any difficulties with this website please contact us at
webmaster@aplaceforbaby.com